Frequently Asked Questions
Everything you need to know about your SpaDerma experience.
Are your products cruelty-free and vegan?
Yes, SpaDerma is committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-certified skincare options.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days for a full refund or store credit, even if it has been opened.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer professional consultations?
Absolutely! You can book a virtual consultation with one of our licensed estheticians to create a personalized skincare routine tailored to your specific needs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Afterpay.